Action violated American Airlines’ published policy
A disabled Army veteran said he was kicked off a plane in Miami for having his service dog, Bella, with him. Kevin Crowell said he was heading to Key West for a Wounded Warrior Project event with his family when he was left upset and embarrassed.
It’s a bond unlike any other. Bella and Kevin have been together through military banquets, award ceremonies, and even graduations.
Bella came into Kevin’s life after he served nearly 20 years in the Army. He says he saw countless hours of combat and now suffers from post-traumatic stress disorder.
“[People] have no idea that part of my spine was replaced [after injuries] from roadside bombs. They don’t have an idea that my shoulder was destroyed in Iraq,” Crowell said. “So now I rely on her for a lot of things, and often times, I physically lean on her to help me through the day.”
Crowell said before that trip, American Airlines staffers told him Bella could fly with him in the bulkhead area, the seats with more leg room, as long as it is not in the emergency exit section.
Instead, he said airline personnel stopped them before they could board in Miami.